The improvement of its own image and reputation on the worldwide market and hence the growth of the number of clients, the increase of the turnover, the territorial expansion and the entry in new areas of the market;

The satisfaction of all concerned parties (clients, staff, providers) and hence:

• the achievement of budgetary goals;

• the maintenance of the occupational level;

• the control of the number of complaints;

• the elevated level of the client satisfaction;

• the supply contracts of our providers.

The respect of implicit and explicit contractual commitments;

The attention to the client communication;

The client assistance.